Terms of Service

Subscription Model For AXIA

Single Subscription: $69  (Free Shipping); First subscriber’s offer (available until August 15th) $65/month
Double Subscription: $129 (Free Shipping)
Single Purchase: $79 (Free Shipping)
You may cancel your subscription at any time by emailing experience@axialongevity.com.

1. SUBSCRIPTION TERMS; AUTOMATIC RENEWAL

When you buy our Products through our subscription program (the “Program”), you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Axia Longevity after the expiration date of your payment card.  Your subscription to the Program will be automatically renewed for successive periods and your payment method will automatically be charged for each successive period at the then-current subscription rate until you cancel your monthly subscription renewal.  Axia Longevity currently processes payment information. However, Axia Longevity may also use third-party vendors to process payment information. By subscribing to the Program, you agree that your financial or payment information may be shared with a third-party payment processor.  You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is canceled or is no longer valid (e.g., loss or theft). Changes to such information can be made by emailing a customer service representative, at  experience@axialongevity.com. You may also update your billing information directly in your account. If you fail to timely update your credit card information, your subscription to the Program may be terminated and your account may be sent for collection.

2. PRODUCTS FOR PERSONAL USE ONLY

Our Products and any samples we may provide to you, are for personal use only. You may not sell or resell any of the Products or samples you purchase or otherwise receive from us. By purchasing any Product through us, you agree not to offer the Products or samples for resale. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be provided to you that we believe, in our sole discretion, may result in the violation of these Subscription Terms.

3. UNAUTHORIZED SELLERS

Our Products are currently available through our website, and through certain healthcare professionals. We strongly recommend that you do not buy our Products from any unauthorized sellers (including third party sellers on eBay or other online marketplaces), as the Product may be used, defective, expired or counterfeit. In the event you do purchase our Product from an unauthorized seller, we will not be liable in any manner and we fully reserve the right to withhold any customer support with respect to such Product. Our return policy will not apply to any Product purchased from an unauthorized seller.

4. ORDER ACCEPTANCE

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your credit card or other approved method of payment will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.

5. SHIPPING AND HANDLING; INTERNATIONAL ORDERS

We currently ship to the United States and Canada. Orders arrive to US customers within 2-7 business days. All orders placed by 1:00pm Eastern Time (10:00am Pacific Time) Monday through Friday are shipped that same day. We provide low, flat-rate shipping regardless of the number of items ordered or weight of your package, and when necessary, will upgrade to ensure you receive your order FAST! You are solely responsible for providing us with accurate shipping information and a valid phone number or email address. In the event that any Product is returned to us as a result of your failure to provide us with accurate shipping information, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the Product to us or in re-sending the Product to you.
Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that cannot be delivered due to an address error, or orders seized by customs.

Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

International shipment rates vary based on total package weight and final destination. Pricing on our website does not include duties, insurance costs, tariffs, or value-added taxes (VAT), sales taxes or other international costs/taxes.

6. CANCELLATION POLICY

Your subscription to the Program automatically renews will remain in effect until it is cancelled. For members who have provided us with a valid credit card number or an alternate payment method, each shipment will be automatically processed at the time of each successive shipment and/or installment and will be billed to the payment method you provided to us at the time of your initial purchase and enrollment. If you wish to cancel your participation in the automatic renewal program, you may do so by emailing experience@axialongevity.com at least three (3) business days prior to the end of your current program subscription period. You may also cancel your subscription directly in your account. We may, in our sole discretion, terminate your subscription to the Program at any time without notice to you.

7. RETURN AND REFUND POLICY

Our goal is to make sure that you have the best experience possible with us. That means, if our products aren’t for you, we’ll refund your first order in full, with proof of purchase, within 30 days from the date of purchase. This satisfaction guarantee applies whether you are a new subscriber who just made your first order, or you are an existing subscriber who placed a first order for a new product.

If more than 30 days have passed since you received your order, we’ll refund your first order in full in certain circumstances. Please contact us at experience@axialongevtiy.com to request a refund. In this e-mail you must include your name, your order number, the date of your purchase, and your address. You must return the product to us in order to get a refund. The refund will be transferred to your bank account within 4 weeks after receipt of the returned product. Please note that the shipping costs cannot be refunded to you.

Please ship your return and receipt to our Returns Department:

Befulfilled – Returns / Axia Longevity Inc.
3100 Technology Drive Suite 200,
Plano Texas, 75074

The aging process starts in your cells. Our solution does too.

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